Refund policy

REFUND AND RETURN POLICY

Thank you for shopping with BCDays Photographer Art Studio LLC. Many of our products are custom-made or printed especially for you after your order is placed.

MADE-TO-ORDER PRODUCTS

Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, ordering the wrong size or color, or changing your mind after production has begun.

Please carefully review the product description, sizing information, color selection, and shipping address before completing your purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please contact us if your order arrives damaged, defective, misprinted, or incorrect. Contact us within 30 days of receiving your order and include:

• Your name and order number

• A description of the problem

• Clear photographs of the product and packaging

After reviewing the claim, we may provide a replacement or refund when appropriate. You do not need to return an item unless we provide return instructions.

LOST PACKAGES

If tracking shows that your package may be lost in transit, please contact us with your order number. We will work with the shipping carrier and fulfillment partner to investigate the order.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate shipping address. If an order is returned or must be reshipped because an incorrect address was provided, additional shipping charges may apply.

DIGITAL PRODUCTS

Digital downloads are nonreturnable and nonrefundable after the files have been delivered or accessed, except where required by law. If you experience a technical problem with a download, please contact us for assistance.

CANCELLATIONS

Orders may only be canceled before production begins. Because production can begin shortly after an order is placed, cancellation requests are not guaranteed.

EUROPEAN UNION CUSTOMERS

Customers located in the European Union may have additional rights under applicable consumer-protection laws. Certain cancellation or return rights may not apply to personalized or made-to-order products.

REFUNDS

Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider. Shipping charges are nonrefundable unless the order was damaged, defective, incorrect, or otherwise eligible under applicable law.

CONTACT US

To report a problem or ask a question about a return or refund, contact:

BCDays Photographer Art Studio LLC

Email: vcarolynne24@gmail.com

Phone: 864-800-2749

What is Printful's return and refund policy?

Since every Printful product is made to order, we don't accept returns or exchanges for buyer's remorse, wrong size, or wrong color. If an order arrives damaged, defective, or misprinted, you can request a free reshipment or a refund; there is no need to send the item back

What's covered under Printful's refund policy

You're eligible for a free reshipment or refund if:

The product arrived damaged or defective (for example, a manufacturing error, warped print, or ink issue).

The design was misprinted (wrong placement, wrong colors, wrong item).

The package was lost in transit.

For quality issues, you'll need to provide a clear photo of the affected product. If several items with the same design are affected, include one photo showing all of them together..

What's not covered under Printful's refund policy

We don't offer a reshipment or refund if:

The customer ordered the wrong size or color.

The customer changed their mind after receiving the order.

The customer entered the wrong shipping address (in this case, a reshipment can be arranged, but reshipping costs apply).

Exception: For orders shipped to Brazil, customers have the legal right to cancel their order within 7 calendar days of receiving it, under the “right to regret” policy. If this applies, please contact us via the contact form or start a chat.

How to submit a refund or reshipment claim

You can request a reshipment or refund from your Printful Dashboard or by contacting our Support Team. Make sure to describe the issue and attach a clear photo (or video, if multiple items are affected). For a full walkthrough on how to report a problem, please visit the article: How do I report a problem with my order? 

How refunds are issued

By default, approved refunds are deposited into your Printful Wallet, where you can use them toward future orders or withdraw them back to your original payment method. 

If you sell through Quick Stores or submitted your order without creating an account, the refund goes directly to the original payment method instead.

Our team reviews each report and lets you know whether it's approved.

What happens to returned packages

If a package is returned to our facility (for example, due to an invalid address), you'll get an email notification. You can then arrange a reshipment. Shipping charges will apply if the order was unclaimed at customs, returned by the customer, or an incorrect address was provided.

If you don't claim a returned item within 30 days, it's donated to charity and can no longer be reshipped.

Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us. 

 

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vcarolynne24@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vcarolynne24@gmail.com.